Management graduate : PGDM (IB), working as Team Leader with 10 years of rich
cross-functional experience across the industry.

Have strong interpersonal skills, analytical ability to evaluate data trends and performance, competent, multi tasking and result oriented professional with proficiency on MS Excel with decision making ability supported with data.

Top priority defined is focus on customer service. Able to manage multiple priorities and conflicting deadlines
smoothly. Exhibit people management and leadership skills and have required ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow.

Have ability to build strong relationships with others across business functions
with excellent communication skills and demonstrate problem solving abilities.

Believe is continuous improvement and can “think on the feet”
and experienced in driving process improvement using a methodology. Do possess valuable insights, keen analysis and team approach to implement best practices used in handling escalations and organizing training modules. Always achieved the desired results and meet the defined SLA’s.

Demonstrated abilities to motivate and mentor the team, resolve queries, handle escalations with solid contributions across the career path. Have an excellent track record
for customer, team members as well as employer satisfaction, multitasking with an ability to interact
with a wide range of people. Effectively interact with various clients and vendors related to training specification.

Diversity in people and fact that people challenges are dynamic in nature, it's really exciting to see something new every now and then which not just makes you busy and keeps your brain on work but teaches you a lot. Being a people leader, I love mentoring and provide my extensive support to whom it's needed with all my heart.

Thank You !!