Ms. Pamela de la Cruz
(Virtual) Classroom Ninja | Paradigm Shift Raider | Incognito Artist
[ ˈpæmələ diː lɑː kruːz ]
What my passion is?
Providing support to those who would like to grow and seeing them achieve their goals... I am very grateful for the opportunities that present themselves where I am able to share learning journeys (for me as well!) with colleagues.
My key belief?
Having a growth mindset is one of the most important factors that can help one succeed. I truly believe that there is no such thing as: "I can't do this" - let's look at it differently and say: "I can't do this YET". When the going gets tough, the tough get going!
Values that are important for me?
- Staying positive and sharing those positive vibes!
- The explanation of the "why". If one knows the why, the how will come.
- Resilience makes sure you get back on track!
- Humbleness and humility, the most powerful attributes of growth.
- Respect: in one's opinion, in one's personal space, how one is - both in professional and private fields.
- Ownership in one's actions.
- Hard work in combination with efficiency, because it's not only the quantity which is invested that counts, it's also the applied methodology.
Primary Interests:
Education
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Baccalaureate
Esdal College
2001
Work Experience
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Customer Service Administrator
ASUS Holland B.V.
February 2002 - May 2003
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Key Account Manager
ASUS Holland B.V.
June 2003 - March 2005
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Financial Analyst
ASUS Holland B.V.
April 2005 - August 2007
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Head Process Control - RMA Department
ASUS Holland B.V.
September 2007 - February 2011
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Authorized Service Partner Controller
ASUS Holland B.V.
March 2011 - June 2013
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(Acting) Regional Service Manager / Service Account Manager
ASUS Holland B.V.
July 2013 - June 2014
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Printing Specialist Mid-Market
Webhelp - HPI Project
September 2014 - April 2015
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Account Manager (Generalist) PPS Mid-Market
Webhelp - HPI Project
May 2015 - November 2015
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GWE Managed Printing Services Team Lead
Webhelp - HPI Project
December 2015 - June 2017
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Internal Partner Business Manager
Webhelp - HPI Project
July 2017 - April 2019
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UK&I MM ISR Team - Supervisor
Webhelp - HPI Project
May 2019 - November 2019
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Marketing / Sales Team (MDF) - Supervisor
Webhelp - HP Project
November 2019 - January 2020
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SME / Trainer & Coach - End User Sales Processes & Tools
Webhelp - HPI Project
February 2020 - July 2022
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Global B2B Sales Ops Excellence Manager
Webhelp Group
July 2022 - November 2023
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Process Manager
Concentrix-Webhelp
December 2023 - present
Languages Spoken
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Dutch
Native speaker
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English
Native speaker
Ms. Pamela de la Cruz
Spain