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Job Posting Forum
| Principal Experience Researcher | | | | | | | At Sacunas, our research team dives headfirst into a variety of industries to understand their customers, their customers’ customers, and the combined interactions that define an experience – both digitally and in-person. They uncover users’ deepest needs, drivers and pain-points – always objective and curious about people, processes, and technologies. The right candidate has a toolkit of qualitative and quantitative research methods that includes data-driven persona and archetype development, ethnographic observation and contextual inquiry, journey mapping, survey design, and usability testing. They also have a passion for emerging technologies like consumer wellness, AR/VR, and smart products. PLEASE APPLY IF: • You know what you’re doing. You have a degree in a human services discipline: psychology, cognitive science, anthropology, human factors, human computer interaction, sociology, behavioral economics, etc. You have at least 5 years of experience. • You keep it real. • You can design for experiences that solve real world problems. Your strategic vision can work seamlessly – elevating brands across multiple channels and touch-points. • You are a wonderer and wanderer. • You live for the scientific method. You have a shelf full of design thinking books. You notice how your favorite restaurant could be laid out more efficiently. You have a passport and are ready to use it, either for a focus group in China or a tradeshow in France. • You are resourceful. • You know the art of improvisation when conducting field research and have a backup plan or two. You can field questions from a marketing director, an IT manager, or a CEO. You are equally comfortable interviewing a mechanic, an engineer, or a physician. You are driven, humble, and mentally ambidextrous. OTHER IMPORTANT SKILLS INCLUDE: • Leading qualitative studies, specifically conducting contextual and in-depth interviews, developing recruiting matrices and interview guides, performing content analysis, affinity mapping, and other analytic techniques • Superior qualitative moderation skills for focus groups and one-on-one interviews • Ability to conduct a variety of stakeholder workshops to define business needs and goals, including: engagement kick-offs, discovery sessions, ideation, participatory design, or prioritization • Coaching clients and colleagues on appropriate research methodologies • Superior critical thinking ability in connecting the dots and identifying behavioral patterns in data and leveling-up findings to insights. Generating actionable recommendations and strategic directions, highlighting problems that many may overlook • Leading usability testing (remote and in-person), evaluations, and card sorts • Understanding of usability heuristics and relevant HCI literature • Confidence in presenting research findings to executive stakeholders through engaging presentations PREFERRED EXPERIENCE IN: • Customer journey mapping created from ethnographic field research in the context of individuals’ thoughts, behaviors and actions • User flows, storyboards, and low-fidelity wireframes • Game-storming methods, collaborative SWOT and cost-benefit analyses • Competitive landscape analyses, using secondary research to identify industry trends • Quantitative methods: customer segmentation, survey design and analytics, voice-of-customer feedback platforms, NPS, A/B testing • Digital, social and/or campaign analytics platforms • Descriptive statistics: SPSS, R, Excel AGENCY BENEFITS INCLUDE: • Flexible work schedule • Summer flex Fridays • Mobile working options • Generous vacation package • Sponsored events for continued education and team building • 401K Plan To Apply: Email resume and cover letter to: careers@sacunas.com Please include “Principle Experience Researcher” in the subject line.
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