Social Psychology Network

Maintained by Scott Plous, Wesleyan University

Job Posting Forum

Forum Home Page

Click the button below to have new job openings emailed to you when they match criteria you provide. To disable existing alerts or change your earlier preferences, click here.

Sign Up for Email Alerts

   
 Search the Forum
Search jobs posted from:
to

for the following word(s):

Search Jobs

 Principal Experience Researcher
Institution/Organization: Sacunas INC
Job Location: Pennsylvania, U.S.A.
Contact Person: Human Resources
Date Posted: April 6th, 2017
Web Site: http://www.sacunas.com/


At Sacunas, our research team dives headfirst into a variety of industries to understand their customers, their customers’ customers, and the combined interactions that define an experience – both digitally and in-person.

They uncover users’ deepest needs, drivers and pain-points – always objective and curious about people, processes, and technologies.

The right candidate has a toolkit of qualitative and quantitative research methods that includes data-driven persona and archetype development, ethnographic observation and contextual inquiry, journey mapping, survey design, and usability testing.

They also have a passion for emerging technologies like consumer wellness, AR/VR, and smart products.

PLEASE APPLY IF:

• You know what you’re doing.

You have a degree in a human services discipline: psychology, cognitive science, anthropology, human factors, human computer interaction, sociology, behavioral
economics, etc. You have at least 5 years of experience.

• You keep it real.

• You can design for experiences that solve real world problems. Your strategic vision can work seamlessly – elevating brands across multiple channels and touch-points.

• You are a wonderer and wanderer.

• You live for the scientific method. You have a shelf full of design thinking books. You notice how your favorite restaurant could be laid out more efficiently. You have a passport and are ready to use it, either for a focus group in China or a tradeshow in France.

• You are resourceful.

• You know the art of improvisation when conducting field research and have a backup plan or two. You can field questions from a marketing director, an IT manager, or a CEO. You are equally comfortable interviewing a mechanic, an engineer, or a physician. You are driven, humble, and mentally ambidextrous.

OTHER IMPORTANT SKILLS INCLUDE:

• Leading qualitative studies, specifically conducting contextual and in-depth interviews, developing recruiting matrices and interview guides, performing content analysis, affinity mapping, and other analytic techniques

• Superior qualitative moderation skills for focus groups and one-on-one interviews

• Ability to conduct a variety of stakeholder workshops to define business needs and goals, including: engagement kick-offs, discovery sessions, ideation, participatory design, or prioritization

• Coaching clients and colleagues on appropriate research methodologies

• Superior critical thinking ability in connecting the dots and identifying behavioral patterns in data and leveling-up findings to insights. Generating actionable recommendations and strategic directions, highlighting problems that many may overlook

• Leading usability testing (remote and in-person), evaluations, and card sorts

• Understanding of usability heuristics and relevant HCI literature

• Confidence in presenting research findings to executive stakeholders through engaging presentations

PREFERRED EXPERIENCE IN:

• Customer journey mapping created from ethnographic field research in the context of individuals’ thoughts, behaviors and actions
• User flows, storyboards, and low-fidelity wireframes
• Game-storming methods, collaborative SWOT and cost-benefit analyses
• Competitive landscape analyses, using secondary research to identify industry trends
• Quantitative methods: customer segmentation, survey design and analytics, voice-of-customer feedback platforms, NPS, A/B testing
• Digital, social and/or campaign analytics platforms
• Descriptive statistics: SPSS, R, Excel

AGENCY BENEFITS INCLUDE:

• Flexible work schedule
• Summer flex Fridays
• Mobile working options
• Generous vacation package
• Sponsored events for continued education and team building
• 401K Plan

To Apply:
Email resume and cover letter to: careers@sacunas.com
Please include “Principle Experience Researcher” in the subject line.




Return to Top

©1996-2017, S. Plous